COVID-19 - Update

We are open! orders and deliveries are currently unaffected by the Covid-19 pandemic. Public Health England (PHE) have also advised that people receiving parcels are not at risk of contracting the coronavirus. We are committed to providing the best customer service possible and will keep our customers fully updated as the situation evolves.

 

February 2021 - Weather Update

Kent is currently experiencing severe weather including heavy snow and ice. The majority of our orders are being shipped on time however some orders may take longer than our standard 1-2 days to deliver and we will keep you fully updated along the way.

 

Do the prices include VAT?

No, our listed prices do not include VAT which is added at checkout for UK customers, if you are ordering from outside of the UK (or your shipping address is outside of the UK) you will not be charged VAT.

 

Free Shipping

Shipping is free on all orders, get in touch if you have any specific delivery requirements.

 

Brexit

The Brexit Transition Period ends on December 31, 2020. As a result, effective January 1, 2021, new laws will apply to sales between the UK and the EU.

If your shipping address is outside of the UK (e.g within the EU) you will not be charged VAT on your order.

 

Delivery Times

Our typical delivery times is 2-7 days, if for any reason your order will be delayed we do keep you fully updated along the way.

 

Couriers we use

The majority of our orders are sent via DPD who will provide you with a 1 hour delivery window. Larger orders are sent via InXpress, some of our larger units are delivered on pallets so we may require additional accessibility instructions for delivering the unit to your address, we will keep you fully informed about the delivery on the day.